Immersive Labs User Research Participation Terms & Conditions

Immersive Labs (we, us, our) asks the users of our Platform (you, your) to participate in user research. We do this so that we can identify unmet customer needs, evaluate design concepts and solicit feedback.

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We will ask you to participate in user research via email communication. The email will set out the nature of the research and what we require from you. We provide incentives for research participation in the form of cash and non-cash benefits, the details of which will be set out in the email. The incentive options available include (but are not limited to) VISA pre-paid cards, PayPal, retail gift cards and charitable donations (each a Reward). Each Reward will be a maximum value of £50 (or the equivalent in other available currencies).

If you respond to the email to participate, we will direct you to a third-party tool called Calendly for you to let us know your availability to schedule the research session (Session). Your name and email address will be shared with us and Calendly for these purposes.

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The Session will be conducted using a video conferencing tool (usually Zoom) and will last around 45 minutes. Our experts will ask you a series of questions relating to your experience on the Platform and the Session will be recorded.

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Following the Session, we will pass your name and email address to our third-party partner, Tremendous. Tremendous facilitates the provision of Reward(s) issued by third-party providers.

All intellectual property rights in and to the research, including (but not limited to) any intellectual property rights existing in the feedback, ideas, or suggestions you provide belong to Immersive Labs absolutely and without restriction. Any materials you provide to Immersive Labs for the purpose of participating in research will become the property of Immersive Labs on receipt and will not be returned.

We will process your name, email address (business or personal) (Contact Details) and any other personal data you choose to disclose to us during the Session.

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We will process video and audio recordings of the Session. The Session will be recorded for internal use only, your Contact Details will be anonymised, and your image will be removed.

We will share your personal data with the third-party service providers identified in these terms and conditions for the purposes of facilitating the user research and issuing a Reward.

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For further information about the ways in which we process your personal data, please read the privacy notice available on our website (www.immersivelabs.com).

We are subject to strict anti-bribery legislation (the UK Bribery Act). The UK Bribery Act applies wherever we do business, not just the UK. The UK Bribery Act includes offences relating to giving, receiving, or failing to prevent bribery. By participating in our research, you acknowledge that:

• We may provide you a Reward for participating in user research.
• We are not providing the Reward with the intention of inducing you or any other person to perform a relevant function improperly.
• Your acceptance of a Reward is not in itself, an improper performance of your relevant function.

If you access the Immersive Labs Platform via a license issued to you by a third party, you agree that by accepting a Reward you are not in breach of any policy, procedure, or rule implemented by your employer or any third party to whom you owe a duty in respect of your employment (Company Policy).

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If the acceptance of a Reward would be in breach of Company Policy but you would still like to participate in user research, you can either:

• choose ‘charitable donation’ for your Reward; or
• decline a Reward entirely,
  provided that (a) and (b) above would not be in breach of Company Policy or these terms and conditions.