Accessibility Statement

At Immersive Labs, we want our product to be accessible to everyone, which is why we are working towards compliance with level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1.

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The purpose of the statement is to:

• Enable you to quickly find solutions or workarounds to any accessibility difficulties you are experiencing with our Platform, if they are available.
• Explain where this isn’t currently possible at the moment and what we are doing to improve that.
• Provide you with one channel to funnel any queries through, so you can ensure that they are dealt with quickly and appropriately.

Immersive Labs is committed to ensuring digital accessibility for disabled people. Our aim is to combine compelling user experiences with high levels of accessibility and inclusivity, so everyone can use our digital services. This is part of our commitment to increasing diversity in cybersecurity, maintaining an inclusive workplace culture, and championing diversity and inclusion in the wider cybersecurity industry. Our ongoing site development and content creation is guided by best-practice accessibility guidelines such as WCAG and ISO 30071-1.

While our Platform has been created to be usable ‘as is’, many people are likely to get the most accessible experience by customizing their computer to suit their individual needs – for example: to get the site spoken to them, to change its color-scheme, or increase the size of its text.

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If that sounds like it would be useful to you, we recommend you visit: WAI’s Better Web Browsing: Tips for Customizing your Computer to read or watch videos of how these customizations (achieved by using accessibility features already on your computer or through installing assistive technologies) might suit you.

Note that this may not work in some parts of the platform. For more information, please read the section ‘Limitations of our platform’s accessibility’ in this document.

The platform has been built using code compliant with W3C standards for HTML and CSS. Due to the interactive nature of the Immersive Labs platform, we require JavaScript to be enabled.

Our software should display correctly in the latest or penultimate version of the following browsers:

• Microsoft Edge
• Safari
• Chrome
• Firefox

We’ve made the software text as simple as possible to understand.

Our CyberPro labs and some of our Application Security labs use several technologies including Remote Desktop Protocol (RDP) which together, are currently incompatible with screen readers. The way our labs work is to show pictures of what’s happening on a virtual machine somewhere, which is displayed to the user in their browser. The pictures update very fast (almost like stop motion). Screen readers can only read HTML code which means they cannot interpret these images. As technology is constantly moving, we’re investigating ways that some of these labs could be made more accessible to those with accessibility requirements.

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At present, we’re not able to install assistive technology in our labs for security and compatibility reasons.

Our external Help Center is provided by a third party service and as such we do not have control over the presentation or programmatic markup of the pages. If you find the Help Centre contact function difficult to use, please submit your feedback or request via support@immersivelabs.com

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We are also working to fix some other minor, cosmetic accessibility issues.

• A third party has audited the key pages and flows on the platform to give us a better idea of the overall accessibility state of the platform and understand where to focus our efforts.
• We have also reviewed all the existing components, both released on the platform and newly designed.

Advocacy

• We have a cross-discipline accessibility team focussed advancing our efforts to reach conformance with the WCAG
• We run an annual accessibility conference for our product-focused roles to educate, upskill and discuss trends and developments

• We have updated how we represent links across our products to improve their accessibility and follow best practice standards
• We have developed a new color palette to address issues with poor color contrast and have begun to implement this across our products

• Creating a design system for all of our components, so that each of them is documented from an accessibility perspective and can be implemented quickly.
• Investigating how we could improve the accessibility of our labs and reports.
• Improving our internal processes to make sure that accessibility is checked at every stage so that any potential issue can be found and solved early on.

• Planning ways to involve the whole organization around the importance of accessibility.
• Creating an internal resource repository which aims to make accessibility well integrated and as easy as possible to apply in each area.
• Planning to improve our research sessions to involve more disabled users to test the platform at different stages of the development process.